Privacy Policy

1. About Which Floor

Which Floor Realty Pvt. Ltd. (“Which Floor”, “we”, “us” or “our”) provides commercial real estate services including commercial property leasing, commercial property sales, pre-leased property investments, managed offices, co-working and flexible workspaces, property search and advisory, and transaction assistance. We may connect property owners, landlords, developers, tenants, buyers, sellers, investors and service providers where relevant to a property requirement.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Personal & Contact Information: Name, mobile number, email address, company name, designation and business contact details.
• Property Requirement Information: Preferred location, property type, required area, budget, rental or purchase requirement, lease tenure, parking requirement, possession requirement, business requirement, investment preferences and other information voluntarily provided by you.
• Technical Information: IP address, browser and device information, operating system, pages visited, website usage information, cookies and similar technologies.

3. How We Use Your Information

We may use your information to:

• Respond to property enquiries.
• Understand your commercial real estate requirements.
• Suggest suitable properties.
• Arrange property visits.
• Connect you with relevant property owners, landlords, developers or operators.
• Assist with leasing and sale transactions.
• Provide information about pre-leased properties and investments.
• Provide managed office and co-working options.
• Communicate about your enquiry or transaction.
• Improve our Website and services.
• Analyze Website and marketing performance.
• Prevent fraud and unauthorized use.
• Comply with applicable laws and legal requirements.

4. Property Enquiries and Lead Sharing

When you submit a property enquiry, we may share relevant information such as your name, contact details and property requirement with appropriate property owners, landlords, developers, operators, sellers or service providers where necessary to fulfil your enquiry.

For example, if you request an office space in Kharadi, we may share your contact details with the relevant property owner or authorized representative so that the enquiry can be facilitated. We aim to limit information shared to what is reasonably necessary for the relevant service.

5. Phone, Email and WhatsApp Communication

If you provide your phone number, email address or other contact information, we may contact you regarding your property requirement, property availability, property visits, negotiations, transaction updates, requested services and relevant commercial real estate opportunities.

Where required by applicable law, appropriate consent and communication preferences will be respected. You may request to stop promotional communications at any time.

6. Cookies and Analytics

Our Website may use cookies, analytics tools and similar technologies to operate essential Website functions, improve Website performance, understand visitor behaviour, measure marketing campaigns, improve user experience and support advertising and remarketing where applicable.

You may control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

7. Advertising and Third-Party Services

We may use third-party platforms and service providers for website hosting, CRM and lead management, email communication, analytics, advertising, website security, customer support and communication services.

Where applicable, technologies from platforms such as Google and Meta may be used to measure advertising performance, understand Website activity and support relevant marketing. Third-party providers may process information according to their own privacy policies and applicable agreements.

8. Property and Third-Party Information

Property information displayed on our Website may be provided by property owners, landlords, developers, operators, brokers or other third parties. Which Floor may use such information to provide property-related services.

Users should independently verify property details, ownership, availability, pricing, legal status and other relevant information before entering into any transaction.

9. Data Security and Retention

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss or disclosure.

We retain information for as long as reasonably necessary to provide our services, manage enquiries and transactions, maintain business records, comply with legal obligations, resolve disputes, and prevent fraud and misuse.

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to information held about you.
• Request correction or updating of inaccurate information.
• Request deletion where legally applicable.
• Withdraw consent where applicable.
• Opt out of promotional communications.
• Raise a privacy-related grievance.

To make a request, contact us using the details below. We may need to verify your identity before processing certain requests.

11. Third-Party Websites

Our Website may contain links to third-party websites or services. Which Floor does not control the privacy practices of such third parties. We recommend reviewing their privacy policies before providing personal information.

11A. Third-Party Websites and Reference Links

Websites and links displayed on Which Floor may be provided for informational and reference purposes only.

Which Floor does not claim ownership or control over third-party websites, links, content, images or information referenced on our Website.

If you believe any third-party content, link, image or information displayed on our Website infringes your rights or should be removed for any valid reason, please contact us at info@whichfloor.in.

We will review the request and take appropriate action where applicable.

12. Legal Disclosures

We may disclose personal information where reasonably necessary to comply with applicable law, respond to lawful government or regulatory requests, comply with court orders, prevent fraud or illegal activity, protect our rights, property or users, or enforce our Terms & Conditions.

12A. Additional Privacy Concerns or Unaddressed Matters

If you believe that any matter relating to your personal information, privacy or data processing has not been adequately addressed in this Privacy Policy, please contact us directly at info@whichfloor.in.

We will review your concern and, where appropriate, provide clarification or take reasonable steps to address the matter in accordance with applicable law.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time due to changes in our services, technology, business practices or applicable laws. The latest version will always be published on this page along with the updated date.

14. Contact & Grievance Officer

Which Floor Realty Pvt. Ltd.
Office No. 101, Season Business Square,
128/2 Seasons Road, Sanewadi, Aundh,
Pune, Maharashtra – 411007, India.

Email: info@whichfloor.in
Website: whichfloor.in

Grievance Officer: Mr. Prakhar Khandelwal
Email: info@whichfloor.in

15. Governing Law

This Privacy Policy shall be governed by the applicable laws of India. Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of courts in Pune, Maharashtra, subject to applicable law.